Refund policy

SALAZIACOLLECTION Returns and Renewal Policy
Every piece is an extension of your style narrative. We provide gentle protection for this trust.

30-Day Inspiration Renewal Period

You may request returns or exchanges within 30 calendar days of receiving your package.
(Inspiration may be delayed, but your rights won't be—we uphold clear time boundaries.)

Eligibility Guidelines

Items must meet the following criteria:

In original condition: unworn, unwashed, unaltered

Free of traces of use: including but not limited to perfume scents, makeup stains, or wear folds

Complete accessory ecosystem: original tags, packaging box, brand dust bag, and all accessories included

Step-by-Step Process

Phase 1: Initiate Request

1. Email service@salaziacollection.com

2. Provide: Order number + reason for return/exchange + product photos (if related to quality issues)

3. Receive a customized solution within 24 hours (including a pre-approval code)

Phase 2: Secure Return Shipping

1. Reuse the original packaging with added protective padding

2. Choose a fully trackable shipping service (recommended: UPS/DHL/FedEx)

3. Upload the shipping receipt to your dedicated returns profile

Responsibility and Cost Allocation

Refund Timeline

Refunds will be processed within 5 business days after we receive the returned item, issued via the original payment method.

Partial or denied refunds may apply if:

1. Packaging is damaged (e.g., the dust bag is missing)

2. The item shows signs of wear or intentional alteration

Special Exchange Procedure

1. Exchanges require confirmed stock availability of the desired item

2. If out of stock, automatically converted to refund + priority purchase eligibility

3. Price difference handling:
3.1 Upgrade: Pay balance + free secondary shipping
3.2 Downgrade: Receive price difference + complimentary care kit

Emergency Response Protocol

Issues discovered within 48 hours of delivery:
→ Functional damage → Incorrect specifications → Hidden defects
Process:

1. Submit: 4 detailed photos from different angles + full packaging view + shipping label close-up

2. Receive: Priority review channel + direct replacement without return shipping

 Non-Returnable Items

1. Final sale section items (marked "Final Sale")

2. Personalized custom pieces (engraving/alterations/special sizes)

3. Returns shipped without tracking

Style Guardian Hotline

Email: service@salaziacollection.com
Service Hours: Monday to Saturday 9:00-18:00 (Beijing Time)
We don't use template replies—every email is carefully read and includes handwritten wishes

SALAZIACOLLECTION — Cherishing not just garments, but your courage to explore
(Policy updates will be notified 14 days in advance via registered email)