Shipping policy
SalaziaCollection Shipping Policy — Designed for Style Creators
From the moment your order comes to life, it embarks on a unique style journey. We reject robotic shipping terms, offering only warm and thoughtful service for those who pursue aesthetics.
Order Processing Timeline
Creation takes time, perfection requires patience
All orders will be carefully prepared within 1–2 business days (weekends are our inspiration recharge days, no shipping)
During peak seasons, delays of 1–2 days may occur—but we’ll keep you updated via email. You deserve certainty.
Delivery Options — Match Your Expected Pace
Express Delivery | $12.99
→ Delivered within 6–7 business days
→ For styles that can’t wait to blossom
Standard Delivery | $6.99
→ Delivered within 9–15 business days
→ Let beauty arrive at just the right moment
Free Shipping on Orders Over $89
→ Because true style expression should be boundless and free
Delivery timelines begin after order processing is complete
Service Protection System
Global Shipping Guardianship
If delays occur due to carriers, weather, or customs:
→ Contact service@salaziacollection.com if your package hasn’t arrived 5 days past the estimated delivery date
Lost Package Protection
Issue resolved within 48 hours:
→ Priority replacement → or immediate refund
Sustainable Packaging Commitment
Reinforced crush-resistant mailers + 100% plastic-free packaging
If items arrive damaged:
→ Contact us with photos within 24 hours
→ We offer “re-shipping,” “full refund,” or “exclusive discount compensation”
Key Points to Note
Address Accuracy Is Essential
Please review your shipping address as carefully as you would your final outfit
→ Free address changes within 12 hours of ordering
→ Need changes after shipping? Provide your order number—we’ll assist fully
Returned Package Policy
If a package is returned due to incorrect address/delivery failure:
→ Reshipping fee: $6.99 (we will always confirm with you before reshipping)
Global Service Transparency
All order prices and shipping costs include full taxes and fees, covered by SalaziaCollection
What you pay is the final price—no hidden charges
Order Tracking Service
After shipping, you will receive:
→ A dedicated tracking code + smart tracking link
Need help understanding shipping status? We’re fluent in global logistics
Continuous Evolution Promise
Just as fashion never stops evolving, our service policies are always improving
All updates debut here first
Human Customer Support
Email: service@salaziacollection.com
Hours: Mon–Fri, 9:00 AM–5:00 PM (GMT+8)